A policy, not a promise

One clinic per specialty

Singapore is 730 square kilometres. There is no second city to put your competitor in. So we take one clinic per specialty — and turn away everyone else who asks.

This is what that means, and why almost no agency will do it.

Ask your agency who else they work with

Most clinics never think to ask. Most agencies would rather the question did not come up. It is the single most useful question you can put to a marketing partner in a market this small, and it is almost never on the list.

The reason it matters here more than almost anywhere else is geography. An agency in London or Sydney can take two competing clinics and put them in different postcodes with different catchments. In Singapore there is one island, one patient pool, and one set of search results. Every clinic is competing with every other clinic, all the time.

In search, the agency decides who wins

There are ten organic positions on a page of Google results and three in the map pack. That is the entire inventory.

When one agency represents four aesthetic clinics all targeting the same treatments, it is not running four independent campaigns. It is allocating a fixed number of positions between four businesses that are paying it to beat each other.

Someone gets position one. Someone gets position seven. The agency decides which, and it has an obvious commercial incentive to favour whoever pays the most. The clinic in position seven is never told that decision was made, or that it was made by the company it is paying.

In paid ads, it is not a matter of opinion

The search argument can be debated. An agency will tell you it targets different keywords for each client, and sometimes that is even true.

The advertising argument cannot be debated, because it is arithmetic.

谷歌广告 runs an auction. What you pay for a click is determined by who else is bidding on that keyword at that moment. Add another advertiser to the auction and the clearing price rises — for every advertiser in it, including the ones you already represent.

So when an agency runs Google Ads for four clinics in the same specialty, bidding on the same treatments, in the same city, it has manufactured its own clients competition. Their cost per click goes up. Their cost per enquiry goes up. The agency bills all four of them for the privilege, and its revenue goes up.

There is no version of that arrangement where the clinic comes out ahead.

Why most agencies cannot do this

It is not that they are dishonest. It is that the arithmetic of their business will not allow it.

Payroll needs volume

An agency with twelve staff needs a certain number of retainers to make the month. Healthcare is a lucrative vertical. Turning away three out of four clinics that enquire is not a decision a business with that cost base can make.

Specialisation compounds — for them

Once an agency has learned aesthetics, the cheapest client to serve is the next aesthetics clinic. The same content, the same keyword research, the same playbook, resold. The economics push hard toward stacking one vertical.

We are one senior practitioner with a network of specialists, taking a small number of clients. That cost base makes exclusivity possible. It is not a moral achievement — it is a structural one, and it happens to align with what is good for the client.

What the policy actually commits us to

We tell you at the first conversation

If your specialty is taken, you find out in the first call — not after a proposal, not after a discovery session. Where we can, we will point you to someone good.

We publish availability openly

The specialty availability table on our clinic marketing page is public and kept current. You can see what is open before you contact us.

We define the boundary honestly

A conflict means competing for the same patients for the same procedures in Singapore. Two clinics marketing injectables is a conflict. An aesthetic clinic and a paediatric practice is not. Borderline cases get talked through before either side commits.

Different markets are not conflicts

We work with practices in Malaysia and the UK. A clinic in Kuala Lumpur is not competing with a clinic in Novena, so both can be served properly.

What we are not claiming

This policy is not a guarantee of results, and it is not a claim that we are better practitioners than a larger agency. Plenty of good people work at firms that hold several clinics in one vertical.

It is a claim about a specific structural conflict, and about what we do to remove it. You should still ask us for evidence, still ask what we would actually do for your practice, and still hold us to results. Exclusivity is table stakes, not a substitute for the work.

See what is open

Specialty availability is published and kept current. If yours is open, a 30-minute call will tell you whether we are a fit — and we will flag any compliance risk in your current marketing whether or not you work with us.

VIEW SPECIALTY AVAILABILITY